Service Level Fundamentals: Maximizing Business Value

• Overview
• Agenda
• Faculty
• Credits

Service levels provide targeted, effective incentives to cause service providers to achieve their customers' desired business outcomes. However, too often customers discover that those service levels are being achieved with reports showing 'green' while the service itself feels 'red.' In these situations, customers often find that those service levels: measure the wrong aspects of the services; are defined too vaguely to be enforced; cannot be measured using available tools; or contain exceptions and exclusions that make the results meaningless.

This live audio conference will provide individuals responsible for creating service levels with the principles and tools necessary to create meaningful performance standards. The audio conference will specifically address how to: draft clear calculations that result in consistent measurements; align measurements with the supplier's actual scope; and avoid common pitfalls.

This program is critical for sourcing, procurement and other personnel responsible for delivering business outcomes through sourcing transactions.

Faculty

Gregory Manter, Mayer Brown
Brad Peterson, Mayer Brown

Registration

Live Audio Conference + CD	$268	Register Now *Best Value*
Live Audio Conference	$199	Register Now
Can't Attend?
CD & Manual Package	$199	Add to Cart